Contact Us: The Better2Know WhatsApp Service

Better2Know is the UK’s largest provider of private STI testing services. We provide confidential sexual health screens and tests to detect HIV, Chlamydia, Gonorrhoea, Syphilis, Herpes and many other sexually transmitted infections. Our private STI testing services are completely confidential. You do not need to provide your real name, age or gender in order to be tested. The Better2Know WhatsApp service helps to maintain your anonymity. This method of contact enables you to message to one of our Patient Services Executives without having to call us directly. Our trained sexual health advisors will provide guidance and support throughout your patient journey.

At Better2Know, we understand that you might find it difficult to discuss your sexual health issues over the phone. As such, our popular WhatsApp service can be accessed through your mobile phone. This easy-to-use service allows you to chat, discreetly, to one of our experienced sexual health advisors. Our confidential, online service is available Monday to Friday, between 8:30am-5:30pm. After privately contacting a Better2Know advisor, you can book a private appointment online, or arrange for one of our advisors to call you at a convenient time to process your booking.

Better2Know’s WhatsApp service is available for free on your mobile phone

Your Better2Know Patient Journey

Most sexually transmitted infections show few to no symptoms, particularly in the initial stages. However, when present, some common symptoms can include:

• Painful urination
• Unusual discharge
• Itching or redness around genital or anal area
• Blemishes, such as sores or lesions

You may suffer further health complications if an STI infection is left untreated. It is important to get tested regularly for your own peace of mind and to prevent transmission to any current or future partners.

Your confidential patient journey begins when you get in touch with Better2Know’s Patient Services team. Through our WhatsApp messaging service, your advisor can provide advice on Better2Know’s STI testing options. You can discuss your symptoms, sexual health concerns or enquire about Better2Know’s range of STI screens, tests and services. They will answer your questions and help you locate your nearest private sexual health clinic in the UK, all without you having to pick up the phone.

At your private appointment, you will be seen by a qualified clinician or nurse who will take your samples. Once collected, samples will be sent to one of our CPA accredited, UK laboratories for fast, accurate analysis. Depending on your selected screen or test, your results will be ready as early as one working day after our laboratory has received your samples. Better2Know’s Patient Services team will contact you once all your results are available, unless requested otherwise. You can also keep track of your results via our secure, online patient area; simply log in on the Better2Know website with the details we provide upon processing your booking.

Simply ‘Click to Chat’ to an experienced advisor about your sexual health concerns

To message an expert sexual health advisor through our WhatsApp service today, go to the Better2Know website and select the WhatsApp icon as displayed above. You can then use our online booking system to process your private appointment or call our dedicated Patient Services team to confirm your booking. If you would prefer to have one of our advisors contact you instead, this can also be arranged.